The aim of all our activities is to provide our customers with services of the highest quality possible. We treat each customer as a Partner; we invest or resources to define and meet the customer’s requirements in order to increase the customer’s satisfaction while taking care to meet other requirements, e.g. legal ones, to which we are obliged to apply.
The quality of our services means for us an individual approach to each issue, in which our customer receives professional advice and the highest quality of services. Our work is measured by the satisfaction of our customers.
To meet mentioned standards, we intend to:
- Identify the expectations of our Customers in relation to our services, and then strive to meet them,
- Qualify suppliers to meet our requirements,
- Improve our own skills and raise the qualifications of our employees,
- Make sure that every employee is aware of his or her contribution to the quality of work and building the QMS,
- Take care of the timeliness of actions taken,
- Systematically increase the quality of provided services,
- Expand our customer base and the boundaries of the market in which we provide services
- Develop through investment in new technologies and the search for new, innovative solutions,
- Periodically review the Quality Policy, strategic and operational objectives, risks and opportunities to ensure their continued relevance and adequacy.
We make every effort to ensure that these activities have the least possible negative impact on the environment, waste emissions and consumption of natural resources.
This Quality Management System Policy in accordance with ISO 9001:2015 has been passed on to all HSF E-Commerce Sp. z o.o. staff as a binding standard of conduct in the performance of daily duties.
Management Board HSF E-Commerce Sp. z o.o.